Ensuring Participant Eligibility Sponsor Oversight & Best Practices
Clinical Research Steering Committee
Meeting Date: 9 July 2026
Attendees
Role
Sylvain Bedard
CRSC Co-Chair
Suus Plezier
CRSC Chair
Susan Butler
CRSC member
Hillary McKellar
CRSC member
Attendees
Role
Kristina Johnson
CRSC member
Ken Adams
CRSC member
Susan Doleman
CRSC member
Agenda/ Questions:
Question #1: How are folks currently confirming participants’ eligibility from both site and sponsor level?
Question #2: What kind of checks (checklist) committees and conversations are put in place to assess participants’ eligibility for a study?
Question #3: How involved should a sponsor be?
Question #4: Looking for vendor/consultant recommendations who can help create patient brochure/glossary high level description of the science, MoA, trial journey supported by some images.
Summary
1. Questions 1-3:
The group discussed approaches to patient eligibility review and sponsor involvement in confirming enrollment criteria.
Hillary explained that eligibility is reviewed for each patient and that an internal adjudication process is in place when disagreements arise regarding eligibility. While this process is not governed by a formal SOP, it is communicated to sites during Site Initiation Visits (SIVs) and is discussed with the CRO and medical team.
Susan Doleman described a process in which sites complete an eligibility checklist and submit a form along with de-identified source documentation. The sponsor reviews the submitted materials to confirm that patients meet protocol-defined eligibility criteria and provides written confirmation to the site when there is agreement with the site’s assessment.
Kristina noted that her organizations have used similar approaches and acknowledged that sponsors have historically received feedback regarding excessive involvement in patient eligibility decisions. However, she observed that regulatory and industry perspectives have evolved, particularly in studies with more subjective endpoints. She shared positive feedback received from the MHRA regarding a process in which the site and Principal Investigator (PI) perform the initial eligibility assessment, followed by review from the CRO Medical Monitor. Questions may be raised to ensure the PI has conducted appropriate due diligence, but the final enrollment decision remains with the PI. The MHRA viewed the additional review as a valuable independent assessment rather than sponsor interference.
Susan Butler expressed a preference against extensive eligibility checklists and described a process that received favorable audit feedback. Her team conducts regular PI calls to discuss upcoming patients, clarify eligibility requirements, and address challenging enrollment scenarios. For larger studies, IVRS/IWRS tools are also used to capture responses to key eligibility parameters and allocate study slots. Screening information is entered into the EDC and reviewed as part of the enrollment process, although potential participants are often discussed during PI calls beforehand. This approach helps ensure investigators fully understand protocol requirements and can also identify areas where protocol clarification may be needed. Susan noted that her team relies primarily on EDC data rather than collecting source documents.
In contrast, both Susan Doleman and Kristina indicated a preference for reviewing selected de-identified source documentation to verify certain eligibility criteria. Kristina recommended the use of secure portals for sharing de-identified source documents and referenced a platform previously offered by Simulation Plus that was recently acquired by another company.
The discussion also addressed strategies for identifying professional research participants. Hillary highlighted the importance of using available participant-tracking databases to identify individuals who may be enrolled in multiple studies and to assist sites in monitoring medication histories and washout periods.
Finally, Ken noted that his organization utilizes a CRO-managed platform for submission and review of eligibility documentation rather than relying on email communications, providing a more structured and traceable process.
2. Question 4:
The group discussed several vendors and approaches for developing patient-facing study materials and enhancing participant engagement.
Kristina shared positive experiences using V-One Design to create patient education materials, particularly for explaining mechanisms of action, study procedures, and the rationale behind protocol-required assessments in a patient-friendly format. She also highlighted Scout as a vendor that provides both patient engagement services and patient travel support. BBK was identified as another potential option for patient communication and engagement activities.
Ken noted successful experience working with Praxis for patient-facing support and educational materials.
Hillary mentioned using BioScrips, particularly for the development of visual study materials such as infographics and one-page graphical summaries that help participants better understand study design, expectations, and key protocol requirements.
Overall, the discussion emphasized the value of clear, patient-friendly communication tools to improve participant understanding, engagement, and adherence throughout the clinical trial.
Listing vendor links in no particular order
3. Additional Notes
Sponsor-Provided Source Documentation Tools
The group discussed the use of sponsor-provided source documentation templates to support sites in documenting eligibility assessments and study-related activities.
Kristina shared that her organizations have provided source templates in the past with Quality Assurance approval and clear disclaimers indicating that the materials are intended only as tools, while the protocol remains the governing document for determining eligibility and study requirements. She noted that these tools were typically provided in response to site requests rather than proactively and that CROs were not generally asked to develop the source materials.
Ken described a similar approach, noting that his team has created workbooks and documentation tools to assist sites in recording eligibility qualifications and other study information. While these tools can serve as source documentation, they are positioned as optional aids rather than required documents. He emphasized that sites remain ultimately responsible for maintaining complete and compliant source documentation. Ken also noted that sponsor-provided tools can be particularly helpful for documenting complex assessments or criteria that may otherwise be difficult to capture consistently.
Hillary added that providing source templates can promote greater consistency across sites and may help standardize documentation practices throughout the study. Overall, the group agreed that sponsor-provided tools can be beneficial when appropriately positioned as optional resources, while preserving site ownership and accountability for source documentation.